Patient Relations Representative, Forsyth

Employment Type: Full – Time
Job Category: Patient Relations
Shift: Day
Location: Cumming, GA
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Our team members report that our state-of-the-art environment, work/life balance, reputation as a leader both locally and nationally, continuing education offerings, growth opportunities, and pay/benefits/pension plan are why they chose — and chose to stay with — Northside Hospital.

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Job Details

Position Description

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Oversees the management of financial resources used to respond to patient/family requests for assistance; provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

Schedule: Monday-Friday

Shift hours: 9:30AM-6:00PM

REQUIRED

Two (2) years experience in an occupation requiring advocacy, public relations customer service or medical setting, OR and Associate’s or Bachelor’s degree in Social Science, Business Administration, Health Administration, Education or related field
Demonstrated interpersonal, organizational and customer service skills.
Demonstrated knowledge and skill in utilization of computer application and knowledge of word-processing programs (specifically, Microsoft Word
and Microsoft Excel)
Excellent written and oral communication skills.
Demonstrated problem-solving skills
Demonstrated ability to work independently.
Ability to type 30 – 40 words per minute
High School diploma

PREFERRED

Higher education degree – Associates, Bachelors or Masters Degree in Social Science, Business Administration, Health Administration, Education or related field
Functional knowledge of McKesson STAR registration system
Bilingual (Spanish preferred)

Position Requirements

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Awards & Recognitions

Excellence is what we do. We are committed to providing safe, high-quality, compassionate care for our patients. While also creating a culture where people feel appreciated, well cared for and supported in their work.

Glassdoor Best places to work

Patient safety

J D Power

Healthcare Ad Award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

2016 get with the guidelines award

Best company Outlook award

Glassdoor Best places to work

Patient safety

J D Power

Healthcare Ad Award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

2016 get with the guidelines award

Best company Outlook award

Best Recruitment Advice

We’re proud to know that so many health care professionals want to join Northside. We have a reputation as an excellent place to build a great career. Our open positions are being sought after by candidates from around the world. Learn how you can stand out as a candidate.

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Patient Relations Representative, Forsyth

Want the inside story?

Job Details

Let’s Spend Some Time Together

Let’s Spend Some Time Together

Let’s Spend Some Time Together

Awards & Recognitions

Best Recruitment Advice

Don’t see the job you’re looking for?

Jobs You May Like

Jobs You May Like

Jobs You May Like

Realize your TRUE potential.
#DiscoverNorthside

Find out why Atlanta’s most preferred hospital is your preferred employer too.

Links

More

Patient Relations Representative, Forsyth

Want the inside story?

Job Details

Let’s Spend Some Time Together

Let’s Spend Some Time Together

Let’s Spend Some Time Together

Awards & Recognitions

Best Recruitment Advice

Don’t see the job you’re looking for?

Jobs You May Like

Jobs You May Like

Jobs You May Like

Realize your TRUE potential. #DiscoverNorthside

Find out why Atlanta’s most preferred hospital is your preferred employer too.

Links

More

Realize your TRUE potential.
#DiscoverNorthside